Emporia Review Dashboard

What's live

Amazon Reviews

Star rating trends, weekly snapshots, and individual review cards across all Emporia product families. Data is sourced from Amazon and refreshed weekly.

Live

What's coming

Shopify Reviews

Customer reviews from Emporia's own storefront, unified alongside Amazon data.

Seller-level feedback scores and comments from Amazon's marketplace, separate from product reviews.

Planned

Support & Intercom Data

Theme and volume analysis from customer support conversations to surface recurring issues.

Planned

Returns & Refund Data

Return rates and reason codes by product, connected to review sentiment trends.

Planned

The goal

Customer Sentiment Hub

This review dashboard is the first component of a unified customer sentiment tool. The vision is a single place to understand what customers are saying across every channel we operate in. As each data source comes online, it will appear as a new tab here alongside Amazon Reviews.

Feedback

Have a suggestion?

What data sources would be most useful to you? What would make this tool more valuable for your team? Send a Slack message to @Colin Gilliland with your ideas. I'm actively building this out and your input shapes what gets prioritized next.